Webex teams troubleshooting12/21/2023 ![]() Command Install-Module not recognized in Windows PowerShell.Įven with the correct PowerShell version, download process can fail with a similar error as shown in the next image: Run the command Install-Module MicrosoftTeams -AllowClobber, and confirm with Y command, in order to continue with the regular installation process.Ĭase 2. After the upgrade, verify one more time the version is now updated with Get-Host command. In case PowerShell current version is older than 5.0, upgrade to any supported version mentioned on the next Microsoft document: Install-Module Supported PowerShell version. In case it is not listed, run the command Get-Host and validate the current PowerShell version: With an Windows Admin account, open Windows PowerShell and run the command Get-Command on the console, in order to validate if Install-Module is listed as a valid command. When command Install-Module is configured on Windows PowerShell, no variation from the command is recognized by the console: Command Install-Module not recognized in Windows Power Shell. In case access the PowerShell command text after cofiguration is completed, navigate to Control Hub > Hybrid > Services > Video Integration and select Edit settings. Microsoft points this can take up to 6 hours, although it typically takes less than 20 minutes. Note: PowerShell changes to Microsoft tenant can take time to propagate in the Microsoft 365 environment. Per User: Grant-CsTeamsVideoInteropServicePolicy -PolicyNameĬiscoServiceProviderEnabled -Identity 12. ![]() ![]() Use the examples as reference for the integration for all users or per user as shown in the next examples:Īll users: Grant-CsTeamsVideoInteropServicePolicy -PolicyName Select how you want to enable the integration for your users. Navigate to Video Integration setup screen in Control Hub, select the clipboard button in order to copy the text of the New-CsVideoInteropServiceProvider section, from the first text box and paste it into the PowerShell session and confirm. If the process is successful, feedback is provided about the account and tenant it successfully signed in. Enter the credentials for the user with Microsoft Teams administration privileges for the tenant. Import MicrosoftTeams module and connect to your Teams tenant with the next command: Import-Module MicrosoftTeams Open a PowerShell window on your computer, and install the MicrosoftTeams PowerShell module if it's not already installed with the next command: Install-Module MicrosoftTeams -AllowClobber This grants Webex Video Integration application access your Microsoft tenant. A redirect to the Control Hub Video Integration Setup screen takes place. In order to v alidate the requested permissions, select Accept. It is recommended the steps are performed by a Microsoft administrator whose account has full administrator access to Control Hub. Note: The Microsoft user has to authenticate at least two separate times. Select the account with the Microsoft Tenant Global Administrator privileges, and enter the credentials. On the Video Integration Setup screen, select Authorize. Warning: At this point A-MST-WX-CVI-ROOMS license is required, in order to make further progress. Locate the Video Integration card for Microsoft Teams, select Set Up. Note:In case it is not set, review the next document Change Your Cisco Webex SIP Address. In order t o check if the subdomain is set for Webex Session Initiation Protocol (SIP) addresses, navigate to Organization Settings > SIP Address for Cisco Webex Calling. Supported Device Types for One Button to Push (OBTP)Ĭonfiguration Set Up the Video Integration in Control Hub If your network is live, ensure that you understand the potential impact of any command. All of the devices used in this document started with a cleared (default) configuration. The information in this document was created from the devices in a specific lab environment. Cisco WebEx Control Hub with A-MST-WX-CVI-ROOMS license.The information in this document is based on these software and hardware versions: Office 365 (O365) general configuration.Webex Control Hub general configuration.Prerequisites RequirementsĬisco recommends that you have knowledge of these topics: This document describes how to configure and troubleshoot Cisco Video Integration (CVI) with Microsoft Teams (MS Teams) integration.
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